Job Title: Domestic Inside Sales Executive
Location: Santacruz, Mumbai
Role Overview:
As a Domestic Inside Sales Executive, you will engage with high-intent leads across India, guide parents through the purchase journey, and maximize customer lifetime value through strategic upselling and cross-selling. Based at our Mumbai headquarters in Santacruz, you will be part of a high-energy team driving the company’s core revenue growth.
Key Responsibilities:
1. Lead Engagement & Conversion
- Connect with inbound leads via calls, WhatsApp, and email
- Understand customer needs through effective questioning and consultation
- Convert prospects into paying customers for flagship courses
2. Upsell & Cross-Sell
- Recommend advanced programs, bundles, and learning products to existing customers
- Drive repeat business and achieve monthly revenue targets
3. Product Mastery
- Develop in-depth understanding of curriculum, pedagogy, and learning outcomes
- Communicate value propositions confidently through consultative selling
4. Pipeline Management
- Maintain accurate records in CRM systems
- Track follow-ups, deal stages, and daily activity metrics
- Ensure timely updates and reporting
5. Customer Experience
- Deliver a seamless and positive customer experience
- Address queries with empathy and provide effective solutions
- Coordinate with internal teams for issue resolution
Requirements:
- Strong communication and interpersonal skills
- Sales-driven mindset with target orientation
- Ability to build rapport with parents and understand their needs
- Prior experience in inside sales/EdTech is an added advantage
Pay: ₹50,000.00 - ₹65,000.00 per month
Work Location: In person
