About Filo
Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, students can connect to a live teacher for a one-to-one video session within 60 seconds, anytime, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day-to-day learning.
Filo helps students overcome learning gaps instantly, improving academic performance through personalized learning. Teachers are matched using Filo's patented algorithms from a network of over 60,000 expert tutors based on each student's profile and learning needs.
Our work has been recognized with the Gold Award at the National Award for e-Governance (Government of India) and the Innovation Award by MeitY at the G20 stage. Filo has also been recognized by Google and Amazon for its product and engineering capabilities.
At Filo, we believe in the power of education to transform lives and are building innovative solutions to make quality learning accessible to every student.
Job Overview
We are looking for enthusiastic, empathetic, and results-oriented Call Associates to promote the Filo app and help increase its adoption among students and parents, particularly across underserved regions.
As a Call Associate, you will interact with students and parents over phone calls, understand their learning needs, explain Filo's features and benefits, guide students on how to use the platform effectively, and assist them with basic issues. You will play an important role in helping students access personalized academic support whenever they need it.
This is a full-time, in-office opportunity for individuals who enjoy communicating with people, solving problems, and making a meaningful impact through education.
Key Responsibilities
Make outbound calls in Hindi and English to students and parents to introduce and promote the Filo app.
Clearly explain Filo's features, benefits, and value proposition to students and parents.
Understand students' academic needs and recommend relevant ways to use the Filo platform.
Guide students on how to ask academic questions and connect with teachers through the app.
Assist students and parents with basic technical, account, or usage-related issues.
Follow up with students and parents to encourage app usage and improve engagement.
Maintain a high level of empathy, patience, and professionalism during every interaction.
Handle customer queries and concerns effectively and ensure a positive user experience.
Maintain accurate records of calls, conversations, follow-ups, and outcomes.
Work towards assigned calling, engagement, and app adoption targets.
Share recurring customer feedback and issues with the relevant internal teams.
Contribute to initiatives aimed at improving student satisfaction, retention, and overall app adoption.
Eligibility
Bachelor's degree or equivalent qualification.
Excellent verbal communication skills in Hindi and English.
Strong interpersonal and relationship-building skills.
Good listening, communication, and problem-solving abilities.
Comfortable speaking with students and parents over the phone.
Comfortable using mobile applications and basic web applications.
Self-motivated, target-oriented, and willing to work in a fast-paced environment.
Patient, empathetic, and passionate about helping students.
Prior experience in calling, customer support, sales, NGOs, government schools, or EdTech is an added advantage.
Freshers with strong communication skills are also encouraged to apply.
Willing to work from the office, Monday to saturday
What You'll Gain
Hands-on experience in customer engagement, calling, and business operations.
Opportunity to work closely with students and parents and contribute to their learning journey.
Mentorship and guidance from experienced professionals.
Exposure to the fast-paced and innovative EdTech ecosystem.
Opportunity to develop communication, problem-solving, customer handling, and target-management skills.
Opportunity to work with one of India's fastest-growing EdTech companies.
Potential career growth and full-time advancement opportunities based on performance.
Collaborative, inclusive, and learning-focused work environment.
Work Details
Employment Type: Full-time
Work Location: In person
Office Location: Sector 32, Gurugram
Working Days: Monday to Friday
Office Hours: 09:00 AM – 6:00 PM
Pay: ₹380,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
