Job Title: Customer Support Executive
Location: Karve Nagar, Pune
Experience: 0 – 2 Years (freshers can apply)
Job Type: Full-Time / Part-Time
About ChikuPiku:
ChikuPiku is a fast-growing children’s content and e-commerce brand, loved for its creativity, thoughtful storytelling, and a strong parent community. With high trust and repeat engagement, we’re at an exciting stage where customer experience plays a key role in driving growth, and we’re looking for someone who can help us delight our users at every touchpoint.
Role Overview:
As a Customer Support Executive, you will be the friendly and reliable voice of ChikuPiku, ensuring our parent community receives prompt, helpful, and empathetic support. You will resolve queries, provide product guidance.
Key Responsibilities:
- Respond promptly and professionally to customer queries via email, chat, social media, and phone.
- Resolve issues related to orders, payments, delivery, and product usage.
- Document and escalate recurring issues to relevant teams for process improvement.
- Collaborate with content, product, and operations teams to provide accurate information.
- Contribute ideas to improve customer experience and engagement.
Requirements:
- Excellent communication skills, both written and verbal. [English & Marathi Language is Mandatory]
- Patience, empathy, Polite nature and problem-solving abilities.
- Ability to handle multiple queries efficiently in a fast-paced environment.
- Basic computer skills; familiarity with CRM tools is a plus.
- Passion for children’s products, storytelling, or e-commerce is a bonus.
Why Join ChikuPiku:
- Work with a passionate, creative, and growing team.
- Directly impact the experience of a loyal parent community.
- Opportunity to grow with the brand as we expand our reach and offerings.
- Collaborative environment where your ideas and feedback are valued.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Education:
Experience:
- Customer support: 1 year (Preferred)
Shift availability:
Work Location: In person
