Job Details:
Role Overview • The Support Associate is the first point of contact for customers seeking assistance. This role involves handling tickets, calls, and chats to resolve customer issues efficiently while maintaining a high level of professionalism and empathy. • Key Responsibilities • Respond to customer queries via email, phone, or chat in a timely manner. • Troubleshoot and resolve common product/service issues. • Escalate complex cases to higher-level support or relevant departments. • Document all customer interactions accurately in the support system. • Follow up with customers to ensure resolution and satisfaction. • Contribute to the knowledge base by documenting solutions and FAQs. • Assist in onboarding new customers and guiding them through product features. • Meet individual performance targets (e.g., ticket resolution time, CSAT score). • Qualifications • Bachelor’s degree. • 0–2 years of experience in customer support, helpdesk, or related field. • Excellent c
