Key Responsibilities
- Handle customer inquiries through phone calls, emails, chat, and other communication channels.
- Resolve customer complaints and provide timely, accurate, and effective solutions.
- Coordinate with operations, warehouse, fleet, and other internal teams to ensure prompt issue resolution.
- Track, monitor, and follow up on open customer tickets until closure.
- Maintain accurate records of customer interactions and resolutions in CRM or support systems.
- Escalate complex issues to the appropriate teams while ensuring timely updates to customers.
- Provide customers with accurate information regarding orders, deliveries, returns, and company services.
- Meet defined service levels (SLAs) for response time, resolution time, and customer satisfaction.
- Identify recurring customer issues and share feedback with relevant teams to improve processes.
- Maintain professionalism and empathy during all customer interactions.
Required Qualifications
- Bachelor's degree in any discipline.
- 0–2 years of experience in Customer Support, Customer Service, BPO, or a similar role.
- Freshers with excellent communication skills are encouraged to apply.
Skills Required
- Excellent verbal and written communication skills in English.
- Proficiency in Hindi and regional languages is an added advantage.
- Strong problem-solving and conflict-resolution skills.
- Good interpersonal and active listening skills.
- Basic knowledge of MS Office and CRM/customer support tools.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and customer-centric approach.
Key Competencies
- Customer Focus
- Communication Skills
- Ownership & Accountability
- Time Management
- Team Collaboration
- Adaptability
- Problem Solving
Pay: ₹10,456.51 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
