Gautam Buddha Nagar, Uttar Pradesh
Job Summary
This role provides expert leadership in managing, optimizing, and securing privileged access environments using industry-leading PAM platforms and Active Directory. The individual ensures operational excellence, drives continuous improvement initiatives, and empowers teams to meet complex client requirements in large-scale enterprise settings. They play a critical part in maintaining robust identity security, resolving escalated issues, and aligning access management operations with organizational goals.
The BeyondTrust Endpoint Privilege Management (EPM) Engineering Support specialist will provide engineering and operational support for BeyondTrust EPM deployments across Supply Chain, R&D, Manufacturing, and OT environments. The resource will support policy implementation, application qualification, troubleshooting, documentation, deployment activities, and post-deployment stabilization while ensuring alignment with security and operational requirements.
Key Responsibilities
1. Lead operational excellence initiatives by managing and optimizing PAM solutions using BeyondTrust, Avecto, and Thycotic Privilege Manager to ensure secure access and compliance with organizational policies.
2. Oversee Active Directory administration, including advanced privilege assignment, auditing, and troubleshooting, ensuring robust identity and access management across the enterprise.
3. Drive continuous improvement by analyzing PAM operations data, implementing process enhancements, and adopting automation tools to streamline privileged access workflows.
4. Mentor and guide the support team in advanced troubleshooting and incident resolution involving BeyondTrust Password Safe and related PAM technologies, ensuring prompt and effective issue management.
5. Serve as the primary escalation point for complex PAM and Active Directory operations issues, providing expert solutions that align with client requirements and organizational security standards.
6. Collaborate with internal stakeholders to design, implement, and optimize reporting and monitoring systems for privileged account activities, supporting audit and compliance initiatives.
7. Champion innovation by evaluating and integrating emerging technologies and best practices into the PAM operations framework to enhance security posture and operational efficiency.
Develop a working understanding of Supply Chain, R&D, Manufacturing, and OT environments. Understand application interactions and privilege requirements across business-critical systems. Support application qualification and validation activities during EPM deployments. Work with application owners and infrastructure teams to identify and resolve application compatibility issues. Maintain knowledge of Windows operating systems and endpoint administration. Create, modify, test, and deploy BeyondTrust EPM policies for Windows endpoints. Support application onboarding activities within the EPM platform. Analyze audit logs and policy events to identify required policy adjustments. Troubleshoot EPM-related issues, policy failures, and application execution problems. Support privilege elevation and application control requirements while maintaining least-privilege principles. Assist with policy tuning and optimization based on business and operational feedback. Support the deployment of BeyondTrust EPM agents and policies across manufacturing and OT environments. Participate in testing, qualification, and production rollout activities. Monitor deployment outcomes and assist in resolving post-deployment issues. Support change management activities associated with EPM implementations. Adjust policies as required during deployment and stabilization phases. Develop and maintain Knowledge Articles (KAs), SOPs, runbooks, and operational documentation. Document policy configurations, exceptions, troubleshooting procedures, and deployment activities. Support creation of qualification and testing documentation. Prepare deployment awareness communications for impacted users and support teams. Coordinate with business stakeholders, application owners, and support teams during deployments. Provide knowledge transfer and operational support guidance to service desk and support teams.
Skill Requirements
1. Excellent Knowledge Of Thycotic Privilege Manager For Managing Privileged Access And Enforcing Security Policies.
2. ExpertLevel Skills In Active Directory Administration, Including Privilege Delegation, Auditing, And Advanced Troubleshooting.
3. Advanced Proficiency In Incident Management, Root Cause Analysis, And Process Improvement Within Pam Environments.
4. Excellent Ability To Analyze Complex Operational Data And Implement Automation For Privileged Access Management.
5. Strong Communication And Mentoring Skills To Empower Technical Teams And Drive Operational Excellence.
Hands-on experience with BeyondTrust Endpoint Privilege Management (EPM). Experience creating and modifying Windows privilege management policies. Strong troubleshooting and root-cause analysis skills. Experience analyzing EPM audit data and logs. Working knowledge of Windows operating systems and endpoint technologies. Experience supporting application qualification and deployment activities. Strong documentation and communication skills.
Other Requirements
1. Recommended certifications: BeyondTrust Certified Administrator, Microsoft Certified: Identity and Access Administrator Associate, Thycotic Privilege Manager Certification (optional but valuable)
Experience supporting regulated manufacturing, OT, or R&D environments. Knowledge of application control and least-privilege methodologies. Experience with endpoint security technologies. Basic PowerShell scripting knowledge. Familiarity with ITIL change, incident, and problem management processes. Primary Deliverables BeyondTrust EPM policy creation and maintenance. Application qualification support. Deployment and rollout support. Knowledge Articles and operational documentation. Deployment communications and user awareness materials. Post-deployment troubleshooting and policy optimization.
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