A BPO Executive job description requires handling customer interactions, managing data, and resolving issues.
Key elements include communication skills, computer literacy, and problem-solving abilities.
Key Responsibilities
- Customer Support: Answer inbound calls, emails, and chats; make outbound calls when needed.
- Issue Resolution: Solve customer complaints and explain product or service information clearly.
- Record Keeping: Update customer details and log interaction notes into the company CRM system.
- Target Achievement: Meet team goals for call handling time, service quality, and customer satisfaction
- Education: High school diploma (10+2) or a bachelor’s degree.
- Communication: Fluent in spoken and written English and/or regional languages.
- Technical Skills: Basic computer knowledge and keyboard typing proficiency.
- Work Ethic: Patience, active listening, and the ability to work in fast-paced shift schedules
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Life insurance
Work Location: In person
