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Organizational Brief:
FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 16 million funding by Fearing Capital.
Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc.
Bakingo is a leading player in India’s online bakery ecosystem, operating 110+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakin go specializes in delivering high-quality, innovative baked products.
Role Brief
A Cafe Manager will oversee daily operations, including managing staff, inventory, finances, and customer service to ensure a successful and profitable cafe. Key responsibilities include hiring, training, and scheduling employees, developing and monitoring budgets, maintaining a clean and sanitary environment, managing food and supply orders, and resolving customer issues. A successful candidate needs strong leadership, time management, problem-solving, and customer service skills.
Key Responsibilities
· Staff Management: Recruit, train, schedule, and supervise cafe staff, ensuring they follow company policies and provide excellent customer service.
· Operations Management: Oversee the day-to-day functioning of the cafe, maintaining a smooth workflow and a positive atmosphere.
· Inventory and Supply Management: Monitor stock levels, order food, coffee, and other supplies, and coordinate with vendors.
· Financial Management: Track finances, manage budgets, monitor costs, and work to increase profit margins.
· Customer Service: Ensure high levels of customer satisfaction, handle complaints, and build relationships with customers.
· Quality Control: Maintain high standards for food and beverage quality, presentation, and overall customer experience.
· Marketing and Promotions: Develop and implement marketing strategies to attract customers, drive sales, and build brand reputation.
· Health & Safety: Ensure the cafe adheres to all food safety, health, and hygiene regulations.
Essential Skills
· Leadership and Management: Ability to lead and motivate a team.
· Communication: Strong interpersonal skills for interacting with staff and customers.
· Customer Service: Passion for providing excellent customer experiences.
· Time Management: Efficiently managing multiple tasks and responsibilities.
· Problem-Solving: Ability to handle unexpected issues, such as equipment malfunctions or customer complaints.
· Organizational Skills: Ability to maintain a clean, organized, and efficient work environment.
· Financial Acumen: Understanding of budgets, costs, and profit margins.
Typical Work Environment
· The role would be required to work for long hours, including nights, weekends, and holidays, and must be present to oversee daily operations and staff.
· The role is hands-on and involves direct interaction with staff, customers, and the daily operations of the cafe.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
