Itvedant was started with the aim of bridging the gap between education and skills needed for the job with an intense passion for teaching. We are looking for dynamic and passionate people from the software industry to be a part of our family who can lead the team of students towards a bright future.
Job Summary :
We are looking for a dynamic and result-oriented Manager to oversee and manage the day-to-day operations of the admissions floor. The role involves leading a team of Program Guides, ensuring smooth call and lead management, maintaining quality standards, driving admissions targets, and ensuring process adherence.
The ideal candidate should possess strong leadership, team management, and analytical skills with hands-on experience in admissions, counselling, telecalling operations, and performance management. The candidate will also be responsible for monitoring call quality, maintaining MIS reports, managing lead flow, training team members, and ensuring high productivity and conversion ratios across the floor.
This role requires a highly energetic individual who can multitask, handle pressure, drive team performance, and contribute towards achieving overall business and admission goals.
Roles & Responsibilities
Floor & Team Management
- Manage the admissions floor on a day-to-day basis and ensure smooth operations
- Lead, guide, and motivate Program Guides to achieve individual and team targets.
- Ensure discipline, punctuality, and adherence to admission processes on the floor.
- Act as the first point of escalation for Program Guides.
Call Management & Quality Control
- Monitor inbound and outbound calls and ensure proper call ordering and allocation
- Check call quality regularly and provide feedback for improvement.
- Ensure proper call dispositions, follow-ups, and call logging.
- Review call recordings and maintain quality standards.
Target & Performance Management
- Ensure achievement of daily, weekly, and monthly calling and admission targets.
- Track individual performance and take corrective actions where required.
- Share daily performance updates with seniors.
- MIS, Reporting & Data Management
- Prepare and maintain daily MIS and call reports.
- Ensure accurate data entry and reporting in CRM/Tally systems.
- Monitor lead movement and conversion ratios.
- Maintain data hygiene and ensure zero data leakage.
Lead Management
- Oversee lead management from multiple channels (digital, walk-ins, references, campaigns, etc.)
- Ensure proper allocation, follow-up, and closure of leads.
- Coordinate with marketing and backend teams for lead-related issues.
Training & Development
- Conduct regular training sessions for Program Guides on Product knowledge.
- Sales pitch and counselling skills, Call handling and objection management
- CRM/Tally usage
- Support new joiners during onboarding and ramp-up phase.
Process & Compliance
- Ensure adherence to company policies, SOPs, and compliance standards.
- Identify process gaps and suggest improvements.
- Support audits and internal reviews when required.
Job Qualifications & Skill Sets :
- Strong leadership and floor management skills
- Excellent communication and people management abilities
- Good understanding of admission counselling and sales processes
- Strong analytical skills for MIS and reporting
- Hands-on experience with CRM/Tally or similar systems
- Ability to multitask and work under pressure
- Target-driven and result-oriented mindset
Perks & Benefits:
- 12 Holidays & 24 Annual Leaves
- Monthly, Quarterly & Yearly Recognition Programs
- Medical Insurance Coverage for Family
- Opportunity to Win Indian & International Trips
- Career Growth Opportunities
- Continuous Training & Development Programs
