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Official Website:- https://vmechatronics.com
Hycooker:- https://hycookerindia.com
Customer Support Service
Working Days: Monday to Saturday
Shift Timings: 9:00 AM to 6:00 PM
Work Mode: On-site (Thane)
Must-Haves for This Role
Education: Bachelors/Diploma in Electrical Engineering.
Experience: 1 to 4 years of experience in handling customer's issues
Technical Skills: Data monitoring, technical diagnosis and system troubleshooting
Freshers: Strong communication, analytical and learning attitude
Soft Skills: Strong communication, problem solving, proactive and time management.
Candidate preferred location: Thane, Mumbai or Navi Mumbai.
Joining: Immediate joiners preferred (15 to 30 days max)
Key Responsibilities
- Real-Time System Monitoring: Continuously monitor client data on the designated portal to detect anomalies or potential service degradation.
- Proactive Issue Resolution: Monitor for system deviations and immediately engage technical teams to guide resolution and prevent service disruption.
- Technical Coordination: Liaison with the engineering and technical teams to determine the scope of the issue and schedule necessary high-level resources.
- Logistics Management: Utilize the portal system to schedule, book and track the complete lifecycle of equipment pickups and returns.
- Documentation: Document all service interactions (alerts, contacts, resolutions) in Zoho Desk.
- Installation Support: Support product installation and setup for customers/technicians.
Expectation:
Predictive: Continuously monitor for anomalies and risks, not just failures. You must anticipate issues before the client notices them.
Immediate: Act with decisive speed when deviations are found, initiating immediate protocols.
Management: Own the coordination process (scheduling resources, defining scope) to ensure the fastest resolution.
Logistics: Handle equipment tracking (pickups/returns) with absolute.
Documentation: Maintain pristine, real-time records of everything in Zoho Desk, creating a perfect knowledge base for rapid escalation.
Full Circle: Provide support that covers the entire user journey—from initial setup support to crisis resolution. You are accountable for the system being fully stable and the client being satisfied.
Team Coordination: Partner closely with Embedded Engineers and Customer Support to isolate and fix complex issues.
Compensation Package
- Experienced: Based on past experience and skills..
Perks and Benefits
- Office laptop/PC and cell phone will be provided.
- Health insurance included.
- Company-sponsored skill enhancement courses.
To apply: Send your updated CV on Whatsapp 9152333952/9967129512
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
