Job Description – Customer Support Executive
Inbound Customer Support Process
Position: Customer Support Executive
Process: Inbound Customer Support
Location: Sector 32, Gurgaon, Haryana
Experience: Freshers & Experienced Candidates
Salary: ₹12,000 – ₹16,000 per month
Education: Graduation is compulsory
Job Type: Full-Time
About the Role
We are looking for enthusiastic and customer-focused Customer Support Executives to join our inbound customer support team.
The role involves handling incoming customer calls, understanding customer concerns, providing accurate information, and resolving queries professionally.
Key Responsibilities
* Handle inbound customer calls and customer queries.
* Understand customer requirements and provide appropriate solutions.
* Resolve customer complaints and issues professionally.
* Provide accurate information regarding products and services.
* Maintain excellent customer communication and satisfaction.
* Record customer interactions and update details in the system.
* Escalate complex issues to the concerned team when required.
* Follow company policies, processes, and quality standards.
No Sales Target
This is a 100% customer support role.
❌ No sales target
❌ No cold calling
❌ No outbound sales
✅ Only inbound customer support
✅ Customer query resolution
✅ Service and customer satisfaction
Eligibility
* Graduation is compulsory.
* Freshers and experienced candidates can apply.
* Good verbal communication skills.
* Basic computer knowledge.
* Customer-focused and positive attitude.
* Good listening and problem-solving skills.
* Comfortable handling inbound calls.
Salary & Benefits
₹12,000 – ₹16,000 per month
Salary will depend on communication skills, experience, and interview performance.
Job Location
Sector 32, Gurgaon, Haryana
Ideal Candidate
Candidates who are polite, patient, confident, well-spoken, and passionate about helping customers are encouraged to apply.
Pay: From ₹12,000.00 per month
Work Location: In person
