JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Property & Asset Management
Manager – Operations/Sr. Operations
Objective of the role:
undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –
§ Brand
§ Clients
§ People and Values
§ Platform
Key Responsibilities
1. Operational Excellence and Quality Management
Ensure all properties meet or exceed defined quality standards
Implement and maintain effective property management systems
Achieve target scores in internal and external audits
Successfully manage transitions from project teams to operations & maintenance teams
Proactively manage site operations and maintenance activities
Effectively handle escalations
2. Client Relationship Management
Maintain regular interaction and review sessions with clients
Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
Achieve high client satisfaction scores
3. Vendor Management
Conduct regular vendor performance reviews and evaluations
Ensure vendors meet quality and service level standards
4. Technology Implementation and Innovation
Drive the implementation of IT tools and AI in day-to-day operations
Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)
5. Compliance and Risk Management
Assist in maintaining and renewing site-related Building Statutory Compliances
Support administrative, compliance, and legal documentation requirements
Ensure timely completion of snagging and de-snagging verification assignments
6. Financial Performance
Monitor and ensure timely submission of invoices to clients
Track payments from clients and maintain strict DSO (Days Sales Outstanding)
Monitor and control payroll inputs and related allocation queries
7. Team Management and Development
Actively involve and engage with the site team
Monitor people platforms (e.g., Workday) for team management
Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits
8. Business Development Support
Provide support on visits for BD queries
Contribute inputs for BD proposals as required
9. Contract Management
Track site agreements and initiate necessary renewal processes
Ensure timely communication with the team regarding contract renewals
10. Continuous Improvement
Implement best practices across the cluster
Identify and propose innovative solutions to improve operational efficiency
The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
