Position: Rehab & Recovery Counsellor
Department: PCS
Reporting To: Centre Head
Job Summary
The Rehab & Recovery Counsellor is responsible for counselling prospective patients and their families, explaining rehabilitation programs, addressing concerns, and facilitating admissions. The role focuses on converting facility visits into admissions, ensuring adherence to the counselling process, and contributing to overall admission targets while maintaining a positive patient experience.
Key Responsibilities
- Conduct counselling sessions with prospective patients and caregivers.
- Explain rehabilitation programs, treatment plans, expected outcomes, and services.
- Drive conversion of Digital Facility Visits (FV) to Admissions.
- Drive conversion of Direct Facility Visits (FV) to Admissions.
- Follow up with prospective patients and families to facilitate timely admissions.
- Adhere to the defined Facility Visit (FV) and admission counselling process.
- Ensure accurate documentation and compliance with organizational policies.
- Contribute towards achieving monthly and quarterly admission targets.
- Coordinate with doctors, therapists, nursing staff, and operations teams.
- Prepare daily and weekly reports on visits, conversions, and admissions.
Qualifications
Bachelor's/Master’s Degree in Physiotherapy or related field.
Experience
2–5 years of experience in healthcare counselling, patient counselling, admissions, rehabilitation, or related field.
Key Skills
- Counselling and communication
- Patient relationship management
- Persuasion and conversion
- Empathy and active listening
- Documentation and reporting
- Team collaboration
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
