International Customer Support Executive
Location: Malad, Mumbai, Maharashtra
Job Details
- Job Type: Full-Time
- Location: Malad, Mumbai, Maharashtra
- Experience: 6 Months – 2 Years (International Voice Process Mandatory)
- Education: Graduate / Undergraduate
Job Summary
We are looking for International Customer Support Executives with a minimum of 6 months of International Voice Process experience. If you have excellent communication skills, a customer-first approach, and are passionate about delivering exceptional service, we encourage you to apply.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Resolve customer queries while maintaining high-quality service standards.
- Provide accurate information and effective solutions.
- Ensure a positive customer experience through clear and professional communication.
- Maintain accurate customer records and update interactions in the system.
- Meet quality, productivity, and customer satisfaction metrics.
- Adhere to company policies and standard operating procedures.
Eligibility Criteria
- Graduate or Undergraduate.
- Minimum 6 months to 2 years of International Voice Process experience is mandatory.
- Excellent verbal communication skills in English.
- Strong customer service and problem-solving skills.
- Basic computer knowledge and good typing skills.
- Comfortable working in rotational shifts.
- Willing to work from the office.
Pay: ₹40,000.00 - ₹42,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
