Business & Operations Head – IT & Digital
Department: Business & Operations
Industry: IT / Software / Digital
Employment Type: Full-Time
Location: Chennai
Experience: 8+ Years
About the Role
We are looking for an experienced Business & Operations Head – IT & Digital who can take ownership of business operations, technology teams, project delivery, sales & marketing, and overall business growth.
The ideal candidate should be a strong business leader with the ability to manage cross-functional teams, drive projects from planning to delivery, develop business opportunities, and improve operational efficiency.
Key Responsibilities1. IT & Software Team Management
- Lead and manage the complete IT/software development team.
- Coordinate with frontend, backend, mobile, DevOps, QA and support teams.
- Ensure effective resource allocation and team productivity.
- Establish clear goals, responsibilities and performance expectations.
2. Project & Delivery Management
- Lead projects from planning to successful delivery.
- Define timelines, milestones and priorities.
- Monitor project progress and resolve delivery issues.
- Coordinate between technical teams, clients and management.
- Ensure quality, timely delivery and customer satisfaction.
3. Sales & Marketing
- Develop and execute sales and marketing strategies.
- Identify new business opportunities and potential clients.
- Support lead generation, client acquisition and business conversion.
- Build and maintain strong client relationships.
- Track sales performance and revenue growth.
4. Business Growth
- Identify new markets, products and revenue opportunities.
- Develop strategies to increase business profitability.
- Monitor business performance and market trends.
- Work closely with management to achieve growth objectives.
- Contribute to business planning and expansion strategies.
5. Operations Management
- Oversee day-to-day business and operational activities.
- Improve internal processes and operational efficiency.
- Identify operational gaps and implement corrective actions.
- Establish proper reporting, monitoring and review mechanisms.
- Ensure smooth coordination between departments.
6. Team Leadership
- Lead and motivate cross-functional teams.
- Conduct regular performance reviews and team meetings.
- Identify training and manpower requirements.
- Build a performance-driven and accountable work culture.
Key Performance Areas (KPA)
- Business Growth & Revenue
- Project Delivery & Client Satisfaction
- IT Team Productivity
- Sales & Marketing Performance
- Operational Efficiency
- Team Performance & Development
- Process Improvement
- Customer Relationship Management
Key Skills Required
- Strong leadership and decision-making skills
- IT/software project management experience
- Business development and sales understanding
- Strong operational management capability
- Excellent communication and negotiation skills
- Strategic thinking and problem-solving ability
- Team building and people management
- Client relationship management
- Ability to work with senior management
Qualification
- Bachelor's degree in Engineering, Computer Science, Business Administration or a related field.
- MBA / PG qualification will be an added advantage.
Preferred Experience
- 8+ years of relevant experience in IT/software/business operations.
- Experience managing multiple departments or cross-functional teams.
- Proven experience in business growth, project delivery and operations management.
What We Expect
We are looking for someone who can think like a business owner, lead like a manager, and execute like an operator.
The candidate should be capable of taking ownership of people, projects, operations, clients and business growth with minimum supervision
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
