We are looking for a person who has excellent communication skills with analytical thinking, the technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to clients or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.
Responsibilities:
- Tickets Handling – The client communicates us with their queries/problems by raising tickets/emails.
- Responding Tickets – We need to take care of each ticket is being handled on time and closed with affirm solution.
- Ability to understand client queries – Understands client requirements and able to reproduce quickly and respond to tickets faster.
- Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on the right time.
- Internal Co-ordination – Coordinate with level 2 team members when there is bug/development/customization required and share with management for the same.
The Technical: You need to have or know:
- Excellent Communication skills & Pro-activeness
- Ability to comprehend (Basics – Visual Studio, C#, XML, CSS, SQL queries adding in the database).
- An ability to solve complex problems, communicate clearly, and share a sense of urgency.
- Open to adopt new changes as per the requirements of the organization.
- Must be flexible towards the organization.
- Must be ready to work on the weekend (5 days a week working)
It would be nice for you to know:
- Exposure of working in the travel domain.
- Experience of working in technical support – IT industry.
- Visual Studio, C#, XML, CSS, SQL queries adding in the database
