Customer Support Specialist (Associate B)
As a Customer Support Specialist, you will solve complex customer issues by combining technical troubleshooting with a strong understanding of customer context and impact. You’ll build technical capability over time while developing the judgment needed to deliver high-quality, customer-focused support.
We’re looking for someone who is curious, analytical, and motivated to understand not just what is broken—but why—and how it impacts the customer experience.
Case Ownership and Technical Troubleshooting
Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis
Own cases end to end, ensuring clear, structured documentation of investigation steps, findings, and outcomes
Knowledge Application and Continuous Learning
Deliver Customer Support Across Channels
Work in a Global Support Model
Use Tools, AI, and Resources Effectively
Technical and Analytical Capability
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
