IT Administrator
Beacon Trusteeship Limited
Location
BKC, Mumbai (Head Office) — with periodic travel to Vashi (BIHPL/RTA office)
Reports To
CTO & Designated Officer
Function
Information Technology
Employment Type
Full-time
About the Role
We are looking for an IT Administrator to support day-to-day technology operations across our BKC and Vashi offices. This is a hands-on role covering end-user support, asset management, vendor coordination, and security hygiene — keeping systems running and users productive while supporting the broader IT and compliance function.
Key Responsibilities
- Provide first-line IT support across BKC and Vashi offices (laptops, desktops, printers, network connectivity issues)
- Manage user onboarding and offboarding — M365 account provisioning, email setup, file/folder access, and asset issue and recovery
- Maintain and monitor endpoint security agents (antivirus/EDR) and flag anomalies proactively
- Coordinate with external vendors (internet service provider, Microsoft 365 support partner, firewall vendor, network storage vendor) to log, escalate, and track issue resolution
- Maintain an accurate IT asset inventory across both sites, including warranty and lifecycle status
- Support credential hygiene initiatives, including password rotation tracking and periodic access reviews
- Assist with audit and compliance evidence gathering, including VAPT remediation tracking and policy acknowledgments
- Perform basic network troubleshooting — WiFi, LAN connectivity, and VPN access for remote/WFH users
- Assist in managing firewall configurations — rule reviews, access requests, and routine change tracking under CTO guidance
- Set up and maintain SSL-VPN access for remote/WFH staff, including user provisioning and basic connectivity troubleshooting
- Maintain current documentation — SOPs, asset registers, and network diagrams
Must-Have Skills
- Windows administration and Microsoft 365 admin basics (user and license management)
- Networking fundamentals — IP addressing, VLANs, WiFi troubleshooting
- Working knowledge of firewall management and SSL-VPN setup on enterprise UTM/firewall platforms
- Comfortable working with structured issue/ticket tracking
- Clear written communication — able to draft user-facing instructions, not just resolve issues silently
Good to Have
- Exposure to endpoint detection and response (EDR) or antivirus management consoles
- Prior experience in a regulated or financial services environment
- Working knowledge of Excel for asset and access tracking
What Success Looks Like in 90 Days
- Asset register for BKC and Vashi is complete and accurate
- User tickets are resolved within agreed turnaround times, with minimal repeat issues
- Able to independently liaise with vendors without escalation for routine matters
Pay: ₹150,000.00 - ₹250,000.00 per year
Work Location: In person
