Job Description – Front Office Associate
Job Title: Front Office Associate
Department: Front Office
Reports To: Front Office Manager
Job Purpose
The Front Office Associate is responsible for providing warm, professional, and efficient service to guests throughout their stay. The position handles guest arrivals and departures, reservations, guest requests, payments, and general front desk operations while ensuring high standards of hospitality and guest satisfaction.
Key Responsibilities
- Welcome and greet guests in a friendly and professional manner.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Handle guest reservations, room assignments, cancellations, and amendments.
- Provide information about hotel facilities, services, room types, and local attractions.
- Respond promptly and professionally to guest enquiries, requests, and complaints.
- Handle cash, credit card, and other payment transactions accurately.
- Maintain accurate guest records and update the hotel/property management system.
- Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
- Coordinate with other departments to ensure smooth guest services.
- Prepare and verify daily reports, registration cards, and other front office documents.
- Handle telephone calls, messages, emails, and guest correspondence.
- Maintain proper records of guest requests, complaints, and follow-ups.
- Promote hotel services and facilities when appropriate.
- Follow hotel policies, procedures, and security standards.
- Maintain confidentiality of guest information.
- Ensure the front desk and lobby area remain clean, organized,
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
