Chennai, Tamil Nadu
Job Summary
OpenText Exstream Support Analyst
Experience: 2–5 Years Summary: We are seeking a OpenText Exstream and OnDemand support analyst is responsible for providing day-to-day production support, troubleshooting and mainteance of CCM application.
Key Responsibilities
1.Provide L2/L3 support for OpenText Exstream application in production and non-production environment also defect fixes.
- Perform impact analysis, identify root causes, and provide permanent fixes.
- Monitor batch and real time document generation jobs, ensure timely delivery.
- Perform daily health checks on application, database and jobs.
- Coordinate with development and business team for code/configuration related issue resolution
- Troubleshoot and resolve issues related to document genenration failure, Data mapping and transformation, Template/Layout issue, job scheduling and performance issue.
- Configure, and enhance OnDemand applications based on business requirements.
- Perform data mapping, validation, transformation, and troubleshooting in OnDemand applications
- Integrate On‑Demand applications with external systems using APIs/Web Services.
- Manage deployments across environments (Dev, QA, Prod).
- Provide support during production releases and scheduled mainteance windows.
- Miaintain system documentation and knowledge base articles. Ensure compliance with SLA's and Quality standar
Skill Requirements
Provide L2/L3 support for OpenText Exstream application in production and non-production environment also defect fixes.
- Perform impact analysis, identify root causes, and provide permanent fixes.
- Monitor batch and real time document generation jobs, ensure timely delivery.
- Perform daily health checks on application, database and jobs.
- Coordinate with development and business team for code/configuration related issue resolution
- Troubleshoot and resolve issues related to document genenration failure, Data mapping and transformation, Template/Layout issue, job scheduling and performance issue.
- Configure, and enhance OnDemand applications based on business requirements.
- Perform data mapping, validation, transformation, and troubleshooting in OnDemand applications
- Integrate On‑Demand applications with external systems using APIs/Web Services.
- Manage deployments across environments (Dev, QA, Prod).
- Provide support during production releases and scheduled mainteance windows.
- Miaintain system documentation and knowledge base articles. Ensure compliance with SLA's and Quality standards.
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