Quality Analyst Executive – Academic Operations
iTutormind Digital Education LLP | Work From Home
Job Summary
iTutormind Digital Education LLP is looking for a Quality Analyst Executive – Academic Operations to monitor the quality of live 1:1 online tutoring sessions conducted through Microsoft Teams.
The role involves observing classes, evaluating tutor performance objectively, identifying genuine teaching-quality concerns, documenting observations, providing constructive feedback and supporting continuous tutor development.
Key Responsibilities
- Observe live 1:1 online classes across Grades 1–12.
- Evaluate classes for student engagement, understanding, participation, lesson flow, communication, professionalism and adherence to academic SOPs.
- Assess whether tutors appropriately check prior knowledge, address doubts, adapt teaching to the student and provide opportunities for independent learning.
- Complete structured QA Observation Forms after class observations.
- Record clear, factual and evidence-based observations rather than personal opinions.
- Identify strengths, priority improvement areas and recurring performance concerns.
- Provide specific and actionable feedback for tutor improvement.
- Recommend coaching, refresher training or follow-up observations wherever required.
- Highlight serious academic, behavioural or SOP-related concerns to the Academic Coordinator/Management.
- Maintain observation records, QA trackers and daily/periodic reports.
- Support the Academic Team in identifying common training and development needs.
Candidate Requirements
- Bachelor's/Master's degree; Education/Teaching background preferred.
- Minimum 1 year of teaching, academic coordination, teacher training, classroom observation or education-quality experience preferred.
- Strong understanding of teaching pedagogy and student-centred learning.
- Excellent observation, analytical and documentation skills.
- Strong written and spoken English.
- Ability to provide constructive feedback professionally.
- Comfortable working with Microsoft Teams, Microsoft Forms and Excel.
- Strong attention to detail and ability to maintain confidentiality.
- Must have a laptop, stable high-speed internet and a professional work-from-home setup.
Ideal Candidate
We are looking for someone who can think like a teacher, observe like an analyst and report like a professional.
The candidate must be able to distinguish between different teaching styles and genuine quality concerns and evaluate tutors primarily on their impact on student learning.
Job Type: Full-Time
Work Mode: Remote / Work From Home
Department: Academic Operations – Quality Assurance
Company: iTutormind Digital Education LLP
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Work Location: Remote
