Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere MQ & Message Broker Administration
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously monitoring and analyzing system behavior to prevent potential disruptions. The position demands adaptability and a keen eye for detail to support complex environments effectively and maintain business continuity.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline support processes and improve operational efficiency.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Coordinate with stakeholders to ensure timely resolution of critical incidents and minimize business impact.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere MQ & Message Broker Administration.
- Strong knowledge of message queuing systems and middleware technologies.
- Experience in monitoring, troubleshooting, and maintaining enterprise messaging infrastructure.
- Ability to analyze system logs and diagnose complex issues in distributed environments.
- Familiarity with automation tools and scripting to optimize support tasks.
- Excellent problem-solving skills with a focus on root cause analysis and preventive measures.
Additional Information:
- The candidate should have minimum 7.5 years of experience in IBM WebSphere MQ & Message Broker Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
