We’re WeblineIndia ! A global software development, consulting and outsourcing company helping businesses build smarter, faster and scalable digital products since 1999. With 26+ years in the industry, 3500+ successful deliveries and clients across 25+ countries, we’ve earned a reputation for reliability and results.
Our secret sauce?
AI + HI (Artificial + Human Intelligence). We combine deep technical expertise with human-driven thinking to craft software that doesn’t just work but wins. Whether it’s AI automation, custom development, mobile apps or cloud solutions, our 165+ professionals bring skills, precision and creativity to every build.
We’re ISO 9001 and ISO 27001 certified. So quality and security aren’t buzzwords here, they’re a standard practice. And with our proven RelySore model that helps clients save up to 50% on costs while boosting ROI, we keep global businesses ahead of the curve.
If you’re looking for a place that values skill over titles, speed over hierarchy and outcomes over excuses — this is where you’ll feel at home.
Because here’s the thing: We Grow, When You Grow.
We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.
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Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
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Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
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Install, configure, and maintain hardware, software, and peripherals.
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Handle system upgrades, patch management, and regular maintenance.
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Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
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Manage user accounts, permissions, and access through Active Directory.
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Assist in maintaining network devices (routers, switches, firewalls).
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Monitor system performance and ensure uptime.
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Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
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Ensure IT assets are tracked, updated, and maintained.
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Respond to user queries via email, phone, or ticketing system.
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Provide timely resolution and escalate issues to senior engineers when needed.
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Train employees on basic IT usage, security practices, and software tools.
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Maintain logs, documentation, and SOPs.
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Support procurement of IT hardware/software.
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Ensure compliance with IT security policies and audit requirements.
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3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
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Strong knowledge of:
- Windows OS (7/10/11), macOS basics
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Office 365 / Outlook / Email configurations
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Networking (TCP/IP, DNS, DHCP, VPN)
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Active Directory & basic server concepts
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Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
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Good troubleshooting and diagnostic skills.
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Excellent communication and customer-service orientation.
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Ability to handle multiple tasks and work independently.
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Knowledge of cloud platforms (Azure, AWS, Google Workspace)
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Basic understanding of cybersecurity and endpoint protection tools
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Experience with remote support tools (AnyDesk, TeamViewer, RDP)
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Certifications like:
- CompTIA A+ / N+
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Microsoft Certified: Modern Desktop Administrator
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CCNA (basic networking)
At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.
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5-days working.
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On-site international work opportunities.
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Creative freedom to work.
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Work-life balance.
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Festive Holidays.
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Paid Leaves.
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Monetary incentives.
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Referral benefits.
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Various Awards & Recognition programs.
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Sponsored learning & certification programs.
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Fun events.
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And so much more.
Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.
