Job Summary:
We are looking for technically skilled candidates with excellent interpersonal skills for the Software Application technical support (Team Lead) position.
Software Application technical support in troubleshooting technical issues, provide timely customer response and resolution, and support the roll-out of application and new application versions by following given guidelines, among other duties.
Moreover, technical support Executive need to talk to customers directly, as well as create written Documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
- Identifying product hardware and software solutions.
- Troubleshooting technical issues being faced on applications and services.
- Diagnosing and identifying faults by validating product hardware and software faults.
- Installing and configuring Product hardware and software applications.
- Communicating with customers to quickly get to the root cause analysis.
- Providing timely and accurate customer responses.
- Taking customers through a series of actions to resolve respective problems.
- Following up with clients to ensure resolution.
- Active participation in application roll-outs.
- Providing support in the forum.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Technical Support Requirements:
- Degree in computer science or information technology or similar.
- Prior experience in software/application tech support or equivalent role.
- Proficiency in Windows/Linux environments for application troubleshooting and configuration.
- Experience with remote desktop applications and help desk software.
Management Skills
· Handling team.
· Daily reporting of team members
· Handling Cross-functional team meetings
· Assign and track team tasks.
· Prepare daily, weekly and monthly reports (time reports, performance report, etc.)
· Able to multi-task efficiently under time pressure
· Proven experience in managing a service and support focused team culture.
· Previous experience in managing customer focused teams
· Attention to detail and good problem-solving skills.
· Excellent interpersonal skills.
· Good written and verbal communication.
· Act as a mentor and provide oversight, coaching, and training to technical support staff
Job Types: Full-time, Permanent, Contractual / Temporary, Fresher
Contract length: 12 months
Pay: From ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Shift:
Work Days:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Required)
- total work: 3 years (Required)
Work Location: In person
