- Own the post-implementation governance of operational transformation within Air India’s Mission Management - validating that SOPs, processes, and frameworks designed by the Ops Transformation function are actually being executed correctly on the ground.
- Operate as a direct report to the Ops Transformation Lead, taking workstream direction and priorities from the Ops Transformation Lead and feeding structured execution evidence back into the transformation cycle.
- Bridge the gap between transformation design and operational reality - reviewing live operations, identifying execution gaps, and feeding structured observations back into the improvement loop.
- Work closely with tactical teams - OCC controllers, dispatchers, ground coordinators and other departments - to assess day-to-day operational compliance against defined SOPs and performance standards.
- Ensure Air India’s Mission Management operates as designed - and where it does not, raise structured findings with evidence, root cause, and recommended corrective action to the Ops Transformation Lead.
Execution Review & Operational Discipline
- Conduct structured reviews of live Mission Management and all operational departments to assess whether SOPs, processes, and standards are being applied as designed, identifying gaps between intent and execution.
- Review shift-level operational decisions within OCC, escalation patterns, and coordination behaviours to identify where process discipline is breaking down and why.
- Assess the practical usability of SOPs on the ground - flagging where documentation is unclear, inaccessible, or misaligned with operating conditions, and feeding back to the SOP governance owner.
- Maintain a structured execution gap tracker - logging findings, severity, affected processes, and recommended actions - updated on a defined review cycle.
Transformation Cycle Inputs
- Translate execution observations into structured improvement inputs for the Ops Transformation team - ensuring that what is observed on the ground informs what gets fixed in the next transformation cycle.
- Participate in Delay Occurrence Committee (DOC), Ops Excellence Committee (OEC), Customer Experience Committee (CXC) and Punctuality Governance Cell (PGC) forums with execution-layer evidence, supporting accountability discussions with ground-truth observations.
- Work with policies and procedures teams across functions and departments to validate that revised SOPs effectively address the identified execution gaps before re-deployment.
Tactical Team Engagement
- Build trusted relationships with tactical teams - OCC controllers, senior dispatchers, shift supervisors - to enable candid observation and feedback on operational execution quality.
- Facilitate structured operational debrief sessions with tactical teams to capture execution experience, recurring pain points, and process friction areas.
- Support induction and awareness sessions when new SOPs or procedures are deployed - ensuring tactical teams understand what has changed and why.
Performance Monitoring & Reporting
- Monitor execution-level performance indicators - Turnaround compliance, disruption response times, escalation discipline - to identify execution-layer performance trends.
- Prepare regular execution review reports for the OT Lead, structured around findings, root causes, and priority corrective actions.
- This role reports to and takes direction from the OT Lead. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work, agreed between the incumbent, the OT Lead, and HR.
- Skills Required for the role
Operational Excellence & Mission Delivery
Performance Monitoring and GAP Analysis
Process and SOP Compliance
Reporting, Documentation & Insights
Team Engagement & Facilitation
Accountability, Escalation and Problem Resolution
- Educational and Experience Requirements
Minimum Education Requirement
- Bachelor’s degree (Preferred Aviation Management, Operations, or a related discipline)
- Master’s degree (MBA / M.Tech / MS) or equivalent postgraduate qualification preferred.
- 2-6 years (for MBA) or 6-8 years (for Bachelor’s) of experience in airline operations, with substantial exposure to Operational Excellence.
- Strong hands-on understanding of daily operations, including OCC decision-making, dispatch protocols, shift management, and disruption handling.
- Proven ability to conduct structured operational reviews and convert findings into actionable recommendations.
- Experience working closely with tactical-level teams, including building trust, facilitating debriefs, and managing accountability constructively.
- Strong documentation and communication skills, with the ability to produce clear, evidence-based operational review reports.
- Experience working in a transformation or operational excellence role alongside tactical operations teams.
- Familiarity with Air India’s OCC systems, operating procedures, and structure.
- Knowledge of IATA standards, DGCA requirements, and airline safety / compliance frameworks.
#innershell { max-width: 1600px; } #search-wrapper, .back-to-search-wrapper, .jobTitle, #similar-jobs { display: none !important; } .jobDisplayShell { width: 100%; max-width: 100%; margin-top: 30px; } .jobDisplay { width: 100%; min-width: 100%; background: white; padding-bottom: 40px; } .jobDisplay .joblayouttoken:nth-child(2) { padding-left: 10px !important; } .jobDisplay .job { padding-left: 35px; } .jobDisplay .joblayouttoken:nth-child(2), .jobDisplay .joblayouttoken:nth-child(4) { min-width: 100px; float: left; padding: 20px 10px !important; background: #F0F5F7; } .jobDisplay .customPlugin-1108346adb9b9abd { min-width: 5px; float: left; padding: 20px 0px !important; background: #F0F5F7; } .jobDisplay .joblayouttoken:nth-child(2) span, .jobDisplay .joblayouttoken:nth-child(4) span, .jobDisplay .customPlugin-1108346adb9b9abd .inner { font-weight: bold; } .joblayouttoken .inner { max-width: 100% !important; } .joblayouttoken .inner div { padding-left: 0 !important; } .jobdescription h2 { font-size: 20px !important; color: #1F2B34 !important; margin-bottom: 10px !important; font-weight: 600; } .joblayouttoken h1 span { font-weight: bold; color: #1F2B34 !important; font-size: 24px !important; } .applylink { float: none !important; margin-left: 35px !important; text-align: left; margin-top: 15px; } .applylink a { text-transform: uppercase; padding: 5px 30px; } @media(max-width: 980px) { .jobDisplay { padding: 0 20px; } .applylink { margin-left: 0px !important; margin-bottom: 20px !important; } } @media(max-width: 767px) { .jobDisplay .joblayouttoken:nth-child(2) { margin-left: 0px !important; } }
