About Mittal Infocom Pvt. Ltd.
Mittal Infocom Pvt. Ltd. is one of India’s leading and most trusted distribution partners for Apple Inc.products, recognised for delivering excellence across distribution, channel management, and customerexperience. With a robust market presence and a growth-focused business strategy, the organisationcontinues to strengthen its footprint through operational rigour, partner-led growth, and market expansion.
Role Purpose
The Sales & Telecalling Executive will be responsible for managing end-to-end sales support throughtelecalling, ensuring effective coordination with retail partners, driving store activations, and handlingcustomer and partner queries. The role requires strong communication, persuasion, and executioncapabilities to enhance customer experience, generate leads, and support overall sales growth.
Key Responsibilities
1. Retailer Coordination & Support
● Handle inbound and outbound calls with retail partners across assigned territories.
● Resolve queries related to transactions, pricing, and processes.
● Maintain daily call logs and interaction trackers.
● Ensure timely follow-up and closure of partner concerns.
2. Retailer Activation & Onboarding
● Drive activation of newly onboarded retail stores.
● Coordinate with field teams to ensure successful first transactions.
● Track activation progress and escalate delays when required.
3. Training & Process Enablement
● Conduct virtual/on-call training sessions for retail staff.
● Ensure partners are updated on latest offers, pricing, and processes.
● Support underperforming stores with refresher training and guidance.
4. Issue Resolution & Escalation Management
● Act as the first point of contact for operational issues.
● Resolve bottlenecks and partner concerns efficiently.
● Escalate complex issues with proper documentation.
● Identify recurring issues and suggest process improvements.
5. MIS & Reporting
● Maintain daily reports on calls, activations, and issue resolution.
● Share weekly performance summaries with the reporting manager.
● Track key operational metrics and ensure reporting accuracy.
Key Performance Indicators (KPIs)Performance will be evaluated against, but not limited to, the following metrics:
● Daily Call Productivity
● Partner Activation Rate
● Issue Resolution TAT
● First Transaction Success Rate
● Training Completion Rate
● Partner Satisfaction Score
● Reporting Accuracy & TimelinessRequired Competencies
● Strong communication skills (Hindi & Marathi mandatory)
● Customer handling and tele-calling skills
● Problem-solving and conflict resolution
● Multitasking and time management
● Basic MS Excel / Google Sheets knowledge
● Training and coordination skills
● Patience and stakeholder managementQualifications & Experience
● Graduate in any stream.
● 0–2 years of experience in operations, customer support, or tele-calling roles.
● Freshers with strong communication skills are welcome.
Preferred Candidate Profile
● Fluent in Hindi and Marathi with working knowledge of English.
● Comfortable with daily calling and coordination with multiple partners.
● Proactive, energetic, and detail-oriented approach.
● Ability to handle pressure and manage multiple tasks efficiently
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
