Responsibilities:
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Strong analytical and problem-solving abilities.
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Excellent communication and collaboration skills.
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In-depth knowledge of cloud computing platforms and services
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Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.
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Data Network Management Systems monitoring, management and reporting
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Provide daily status reports and ticket updates
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Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
Qualifications:
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Previous experience in a customer support role
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Track your own work on a daily basis and compare to banchmarks
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Strong phone and verbal communication skills
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Excellent listener
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Adaptable to different personality types
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Familiarity with CRM technology
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Customer focus
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Ability to multi-task
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Set priorities
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Excellent time management skills
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Degree
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
