Key Responsibilities
1. Showroom Operations
● Oversee daily showroom functioning, customer flow, and department coordination to maintain efficiency and professionalism.
● Manage customer allocation and staffing levels to ensure continuous coverage and prompt service.
● Uphold discipline, service standards, and overall operational readiness across the floor.
2. Customer Experience
● Deliver a seamless customer journey by ensuring prompt greetings, minimal wait times, and consistent service quality.
● Step in to support customer needs, resolve concerns early, and maintain a positive experience regardless of purchase outcome.
3. Team Leadership
● Lead, brief, and supervise all floor teams, aligning manpower with customer traffic and business needs.
● Drive performance through coaching, motivation, and reinforcement of grooming, behaviour, and teamwork standards.
● Review daily operations, attendance, and team effectiveness to maintain discipline and productivity.
4. Sales Operations
● Track sales performance, conversion rates, and target achievement across departments in real time.
● Identify gaps, support underperforming areas, and promote cross-selling and upselling initiatives in coordination with Department Heads.
5. CRM & Customer Accountability
● Maintain complete customer accountability by ensuring accurate CRM registration, assignment, and data quality.
● Capture walkout reasons, validate follow-up commitments, and uphold full visibility of every showroom interaction.
6. Walkout Management
● Oversee non-purchase exits by facilitating recovery efforts, analysing root causes, and driving corrective actions.
● Maintain structured reporting to identify trends and reduce lost sales opportunities.
7. Performance Monitoring
Track and review:
● Customer footfall and waiting time
● Conversion percentage and average bill value
● Department and individual sales performance
● CRM compliance and walkout percentage
● Customer satisfaction and repeat customer ratio
8. Coordination
Coordinate daily with:
● Department Heads
● Customer Relationship Manager
● Greeters
● Cashiers
● Customer Order Team
● Old Gold Valuation Team
● Inventory Team
● General Manager
Pay: ₹40,000.00 - ₹55,000.00 per month
Work Location: In person
