Location: Remote (Work From Home)
Shift: Any 9-hour shift between 9:00 AM - 9:00 PM IST
Schedule: 6 days a week, Monday to Sunday, with 1 rotational weekly off
Salary Range: INR 18,000 - 20,000 ( Per Month )
About Datastraw Technologies
Datastraw Technologies partners with fast-growing D2C brands to manage customer-facing operations across sales, customer experience, retention, and support. We help brands improve customer engagement and drive business growth through technology and service excellence.
About the Role
We are looking for Sales Agents (Voice Process) to join our remote inside-sales team.
This is a non-field sales role where you will connect with customers through calls, chats, and emails. Leads will be provided by the company, and your primary focus will be lead conversion, abandoned-cart recovery, customer follow-ups, retention, and feedback.
Key Responsibilities
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Make 100-150 outbound calls per day using a company-provided dialer.
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Follow up with leads and customers who have shown interest but have not completed their purchase.
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Understand customer requirements and address product, pricing, payment, delivery, and order-related concerns.
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Explain applicable offers and promotions and assist customers in completing their orders.
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Handle objections and use effective sales and persuasion skills to drive conversions.
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Conduct follow-up, retention, and feedback calls to encourage repeat purchases and improve customer experience.
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Handle customer interactions through calls, chats, and emails as required.
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Maintain accurate customer and call information in the CRM.
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Meet process-specific conversion, revenue, talk-time, and call-volume targets.
Requirements
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Minimum 6 months - 1 year of experience in inside sales, tele sales, tele calling, customer service, or a voice process.
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Excellent verbal communication skills in English and Hindi.
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Strong sales, persuasion, objection-handling, and problem-solving skills.
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Customer-focused and confident while communicating over the phone.
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Comfortable working in a target-driven environment and handling a high volume of calls.
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Basic knowledge of CRM systems and computer applications.
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Willing to work rotational shifts, including Sundays and public holidays.
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Must have a personal laptop/desktop with webcam and stable internet connection.
Why Join Us?
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Remote work with growing D2C brands
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Exposure to sales, customer retention, and multiple D2C processes
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Learning and growth opportunities
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Collaborative and performance-driven work environment
