We are looking for an experienced and result-oriented Centre Manager to manage the day-to-day operations, sales, customer experience, and overall performance of our centre in Ghaziabad.
Candidates with experience in Fashion/ EdTech, or Education Institutes are preferred.
Key Responsibilities
- Manage the overall day-to-day operations of the centre.
- Drive sales, revenue, enrolments, and business growth.
- Manage and motivate the centre team to achieve targets.
- Handle customer queries, feedback, and escalations professionally.
- Monitor centre performance and prepare regular reports.
- Ensure smooth execution of centre activities and maintain operational standards.
- Track leads, conversions, customer follow-ups, and team performance.
- Coordinate with senior management regarding business performance and requirements.
- Ensure excellent customer experience and maintain the centre's service standards.
- Identify opportunities to improve revenue and customer retention.
Requirements
- 3-5 years of relevant experience in Centre Management Branch Management, or Senior Counselling.
- Experience in Fashion/ EdTech/ or Education is preferred.
- Candidates with Senior Counsellor / Education Counsellor experience who have strong sales and team-handling exposure can also be considered.
- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Strong sales, counselling, and customer-handling abilities.
- Target-oriented with good business acumen.
- Ability to handle escalations and work in a fast-paced environment.
Preferred Candidate Profiles
Candidates currently working or having previous experience as:
- Centre Manager / Centre Head
- Branch Manager / Branch Head
- Institute Manager / Institute Head
- Senior Counsellor / Senior Education Counsellor
Candidates from Fashion/EdTech industries will be given preference.
Pay: ₹45,000.00 - ₹50,000.00 per month
Work Location: In person
