About the Role
We are looking for candidates with experience in Credit Collection. The candidate must assist the respective heads in by providing daily Report from system like Credit Management / Collection / DSO/ High Risk Customer /Customer on Board Process (KYC). Very detail-oriented and a problem-solvers. They must also have strong mathematical and report-writing skills.
Roles and Responsibilities
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Monitor customer outstanding balances and ageing reports on a daily basis. - Ensure timely collection of invoices within the approved credit period. - Reconcile customer accounts and resolve payment discrepancies. - Maintain accurate customer ledgers and collection records.
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Review customer credit limits and payment history. - Coordinate with the Sales and Business teams for new customer onboarding and credit approvals. - Recommend credit limit based on financial analysis. - Ensure compliance with the company's credit policy.
- Follow up with customers through calls, emails, and meetings for overdue payments. - Prepare and circulate ageing reports and collection status reports. - Escalate long-pending outstanding and high-risk customers cases to management. - Negotiate payment plans with customers wherever required
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Work closely with Operations and Customer Service to resolve service-related issues impacting collections. - Liaise with customers for balance confirmations and account reconciliations.
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Reduced overdue ageing. - Accurate customer account reconciliation. - Minimal bad debt and write-offs.
Requirements
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Education: Bachelor’s degree in commerce with 6 to 8 yrs of experience in Credit Control Management.
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Specialized knowledge: Advanced knowledge of Excel, Microsoft office.
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Skills: Self-starter with excellent interpersonal communication and problem-solving skills, passion to learn and grow, comfort dealing with ambiguity and the ability to work independently.
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Be an analytical thinker with strong investigative and problem-solving skills.
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Outstanding attention to detail with excellent organizational skills.
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Ability to work under pressure and meet tight deadlines.
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Excellent report-writing and communication skills.
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The ability to work independently.
