Job Title: Front Office Executive (Fitness Club)Roles & Responsibilities
- Welcome members and visitors with a friendly and professional attitude.
- Handle walk-in enquiries and explain membership plans, offers, and club facilities.
- Manage member registrations, renewals, and daily check-ins.
- Answer phone calls, WhatsApp messages, emails, and respond to customer queries promptly.
- Schedule fitness assessments, personal training sessions, and appointments.
- Process membership payments, issue receipts, and maintain accurate billing records.
- Maintain attendance records and update member information in the club management system.
- Assist in achieving membership sales and renewal targets by following up with prospective and existing members.
- Coordinate with trainers and housekeeping staff to ensure smooth day-to-day operations.
- Ensure the reception area is clean, organised, and welcoming at all times.
- Handle customer feedback and resolve basic member concerns professionally.
- Prepare daily reports on enquiries, memberships, collections, and attendance.
Educational Qualifications
- Bachelor's degree in any discipline (preferred).
- PUC/12th Pass candidates with relevant experience may also apply.
- Basic computer knowledge and proficiency in MS Office.
- Good communication skills in English and local language (Kannada/Hindi is an added advantage).
Experience
- Freshers and experienced candidates are welcome to apply.
- Experience in a gym, fitness centre, wellness club, hospitality, or customer service is preferred.
Key Skills
- Excellent communication and interpersonal skills.
- Customer service and relationship management.
- Sales and upselling skills.
- Basic computer proficiency.
- Cash handling and billing knowledge.
- Positive attitude and professional appearance.
- Ability to multitask in a fast-paced environment.
Salary
- ₹22,000 – ₹25,000 per month, based on experience and performance.
- Attractive incentives for membership sales and renewals.
Shift Timings
- Morning Shift: 6:00 AM – 10:00 AM
- Evening Shift: 5:00 PM – 10:00 PM
- Split Shift (Total Working Hours: 9 Hours)
- Weekly Off: One day per week (as per club policy).
Preferred Candidate
- Pleasant personality with excellent communication and customer handling skills.
- Immediate joiners are preferred.
Employment Type
Reporting To
Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person
