Job Description: IT Support Executive Location
Mumbai / Bangalore (On-site)
Reporting To
Manager - Warehouse
Company
Role Overview
GMS is seeking a proactive and detail-oriented IT support executive to handle the day-to-day IT operations and provide basic technical support to end-users. The ideal candidate will have a foundational knowledge of IT systems and the ability to troubleshoot common hardware and software issues effectively.
Key Responsibilities
· Diagnosing and resolving software, hardware and network issues.
· Managing device setup, imaging and user access.
· Supporting video conferencing, remote work tools, and communication platforms.
· Assisting with on site or remote technical support requests.
· Maintaining asset logs and IT documentation.
· Performing system updates and configuration changes.
· Liaising with third-party providers or vendors on repairs or replacements.
· Supporting installations of new software and systems.
· Ensuring data backups and recovery tools are operational.
· Assisting with security compliance, antivirus and patch management.
Must-Have Requirements
· 2-4 years of experience in internal IT or support roles
· Skilled in device configuration, troubleshooting, and remote support
· Experience supporting windows and macOS users
· Familiarity with Microsoft 365, Teams, and Active directory
· Confidence resolving desktop, printer and email issues
· Ability to mage tickets, update documentation, and escalate issues
· Good customer service and time management skills
· Awareness of security, backups and endpoint protection
· Comfortable working independently or as part of a team
Salary
Base range: ₹30,000 per month CTC
For exceptionally strong candidates (with strong background with proven track record), we are open to offering ₹35,000 or more
Certifications in networking or cloud platforms can enhance salary potential.
Pay: ₹10,693.49 - ₹30,355.67 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
