About IndiFOSS
IndiFOSS Analytical Pvt. Ltd. is a pioneer in providing state-of-the-art analytical and screening solutions for the dairy and food industry in India. In association with world leaders like FOSS (Denmark), we empower milk cooperatives and private dairies to monitor quality and safeguard against milk adulteration. One of our flagship offerings, MilkoScreen™, is a breakthrough, portable FTIR-based analyzer used at milk collection points to instantly detect quality parameters (Fat, SNF, Protein) and screen for various chemical adulterants.
Role Summary
As a Service Engineer for MilkoScreen™, you will be the frontline technical expert responsible for installing, calibrating, maintaining, and repairing our FTIR-based milk analyzers. You will work closely with dairy plants, bulk milk collection centers (BMCs), and field teams to ensure zero downtime, high-accuracy performance, and maximum customer satisfaction.
Key Responsibilities
- Installation & Commissioning: Execute on-site installation, initial setup, and standard calibration of the MilkoScreen™ units at client locations.
- Preventive & Breakdown Maintenance: Diagnose, troubleshoot, and resolve hardware, optical, fluidic (flow systems), and software issues either on-site or via remote support.
- Calibration & Quality Validation: Perform periodic calibration adjustments and slope/intercept alignments to ensure the analyzer meets stringent repeatability and accuracy standards.
- Customer Training: Provide hands-on training to dairy operators and collection center staff on correct sampling, daily cleaning routines, and basic instrument handling.
- Technical Reporting: Document all service visits, maintain accurate records of spare parts consumption, and submit detailed service reports in a timely manner.
- Relationship Management: Act as a trusted technical advisor to dairy managers and local operators, ensuring prompt resolution of queries and maintaining high customer retention rates.
Required Qualifications & Experience
- Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, Electrical Engineering, or a related technical discipline.
- Experience: 1 to 4 years of hands-on experience in servicing analytical laboratory instruments, medical equipment, or dairy testing machinery.
- Experience with spectroscopy, FTIR, NIR, or optical flow-cell instruments is a major advantage.
- Technical Skills:
- Strong understanding of electro-mechanical systems, fluidics (micro-pumps/valves), and basic electronics troubleshooting.
- Familiarity with PC connectivity, RS232/USB communication, and Windows-based utility software.
- Travel: High willingness to travel extensively within the assigned region/rural milk-routes to attend to field service calls.
- Languages: Fluency in the local regional language and working knowledge of English or Hindi.
Job Type: Full-time
Pay: ₹25,000.00 - ₹37,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
