Work Experience: 0-1 Year
Work Location: Noida
Monthly CTC: Rs. 2,16,000 per annum.
Qualification: B. Tech/BE (CS, IT), BCA
Working Days: 6 Days
Type: Full-Time
Roles & Responsibilities:
- Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
- Document and resolve the ERP issues on the support system
- Actively update, maintain, and monitor product performance at the client site.
- Coordinate with client and development team to get the ERP problem resolved.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Required Skills Set:
- Good blend of Client facing skills and Technical aptitude
- Good verbal and written communication skill
- Well versed with SQL
- Good knowledge of Database and queries
- Ability to lead a workshop or training session
- Ability to prepare effective PowerPoint Presentations
- Ability to work within deadlines
Required Resources:
Personal Laptop
Note:
- Looking for immediate joiners or the candidate who can join within 10-15 days.
- Bond of 1 Year is to be signed.
