Job Title: MS Dynamics 365 CRM - Technical Consultant - 9318
Shift: UK Shift (2 pm-11 pm)
Work Mode: Hybrid
Total/Relevant Exp: 7+/ 5+ yrs
Job Description:
MS Dynamics 365 CRM Consultant
Role Summary
5 to 7 years of experience in Microsoft Dynamics 365 CE (CRM) – Sales, or Customer Service, hands on in C#, .NET, JavaScript, Plugins, Workflows, Power Platform (Power Apps, Power Automate)
Key Responsibilities
- Implement and customize Dynamics 365 Sales & Customer Service
- Configure entities, forms, views, dashboards, BPFs, and security roles
- Work on case management, SLAs, queues, and sales processes
- Develop Power Apps (model‑driven/canvas) and Power Automate flows
- Gather business requirements and translate them into CRM solutions
- Support integrations with Outlook, Teams, SharePoint, and third‑party systems
Provide UAT, go‑live, and post‑go‑live support
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Required Skills
- 5+ years of Dynamics 365 CRM (CE) experience
- Strong knowledge of Sales & Customer Service modules
- Hands‑on experience with Power Apps, Power Automate, Dataverse
- Good understanding of CRM security and data model
Strong communication and stakeholder management skills
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Soft Skills
- Strong communication and stakeholder management skills
- Ability to work independently and lead solution discussions
- Problem‑solving mindset with attention to detail
- Experience working in Agile delivery models
