Key Responsibilities
- Make outbound calls to existing and potential customers to promote laundry and dry cleaning services.
- Receive inbound calls regarding service inquiries, pricing, pickup requests, delivery schedules, and complaints.
- Generate new customer leads through telephone communication and follow-up activities.
- Schedule pickup and delivery appointments with customers and coordinate with the operations team.
- Explain service packages, offers, memberships, discounts, and promotional campaigns.
- Follow up with customers after service completion to collect feedback and encourage repeat business.
- Resolve customer complaints professionally or escalate issues to the concerned department when required.
- Maintain accurate customer records in CRM or company software.
- Ensure timely follow-up on pending inquiries and service requests.
- Inform customers about new services, seasonal offers, and referral programs.
- Achieve daily, weekly, and monthly calling, lead generation, and conversion targets.
- Coordinate with customer support, logistics, and store teams to ensure smooth service delivery.
- Prepare daily reports on calls, appointments, conversions, and customer feedback.
- Maintain confidentiality of customer information and company data.
- Build long-term customer relationships to improve retention and loyalty.
Required Qualifications
- Graduate in any discipline (preferred).
- 10+2 candidates with relevant experience may also be considered.
- 1–3 years of experience in tele calling, customer service, sales, or call center operations. & fresher can apply if they have good communications skills.
- Experience in laundry, dry cleaning, retail, hospitality, or service industries will be an added advantage.
Required Skills
- Excellent verbal communication in Hindi and English (knowledge of local language is an advantage).
- Strong customer service and interpersonal skills.
- Good persuasion and sales abilities.
- Basic computer knowledge (MS Office, email, CRM software).
- Ability to multitask and handle high call volumes.
- Good listening and problem-solving skills.
- Positive attitude with a customer-first approach.
- Strong organizational and time-management skills.
Key Performance Indicators (KPIs)
- Number of outbound calls made.
- Lead generation and customer conversion rate.
- Number of pickup bookings scheduled.
- Repeat customer percentage.
- Customer satisfaction score (CSAT).
- Complaint resolution turnaround time.
- Revenue generated through telecalling campaigns.
- Follow-up completion rate.
- Customer retention rate.
Working Conditions
- Office-based role.
- Rotational shifts, if applicable.
- Six-day working week as per company policy.
- May require working during promotional campaigns or festive seasons.
Preferred Attributes
- Friendly and professional telephone etiquette.
- Self-motivated and target-oriented.
- Ability to work under pressure.
- Quick learner with a positive attitude.
- Strong team player with excellent coordination skills.
Career Growth
Telecaller → Senior Telecaller → Customer Relationship Executive → Customer Service Team Leader → Customer Service Manager → Operations Manager.
Pay: ₹13,400.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
