To ensure smooth front office operations by managing patient registration, admissions, visitor assistance, interdepartmental coordination, and compliance with hospital policies, safety standards, and NABH quality requirements.
Key Responsibilities
- Manage patient registration, admission, discharge, and front desk operations efficiently.
- Explain admission criteria, hospital policies, procedures, and financial responsibilities to patients and attendants.
- Obtain, verify, and maintain patient information by completing admission documentation and clarifying required details.
- Screen patients against admission criteria, facilitate admissions, or coordinate referrals to appropriate programs/institutions when required.
- Provide accurate information, brochures, and guidance to patients and visitors.
- Coordinate with Billing, OPD, IPD, and other departments regarding patient admissions and resource utilization.
- Maintain confidentiality of patient information and ensure compliance with hospital safety policies and regulations.
- Assist in maintaining and recommending updates to admission guidelines, policies, and procedures.
- Participate in training programs, educational activities, and health awareness campaigns to enhance professional knowledge.
- Promote healthy practices that support disease prevention and patient well-being.
- Support the implementation of Quality Policies, Quality Management Systems (QMS), and NABH standards.
- Perform any other duties assigned by the reporting authority.
Qualifications
- Graduate in any discipline (Hospital Administration/Healthcare Management preferred).
- 1–3 years of experience in Hospital Front Office, Patient Registration(preferred).
Key Skills
- Strong communication and interpersonal skills.
- Knowledge of patient registration and admission processes.
- Customer service orientation and problem-solving skills.
- Basic knowledge of hospital billing coordination and documentation.
- Familiarity with NABH standards and Hospital Information System (HIS).
- Proficiency in MS Office.
You can also apply here - https://www.indushospital.in/careers
Pay: ₹17,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
