Senior Analyst - Agentforce

Novartis -
Hyderabad, Telangana

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Job details

Full-time
7 days ago

Qualifications

Salesforce Certification
Software deployment
Salesforce
REST
APIs
AI
Communication skills

Full job description

Summary

#LI-Onsite

Location: Hyderabad, India

We are looking for a Senior Analyst - Salesforce Agentforce to design, build, and support AI-powered agents on the Salesforce platform. The role will primarily focus on Agentforce agent configuration, prompt building, Salesforce development, and Apex-based customizations.

The ideal candidate should have hands-on experience with Salesforce development, strong understanding of Apex, and practical exposure to building or configuring AI agents using Salesforce Agentforce, Einstein AI, and prompt engineering concepts.

About the Role

Key Responsibilities

Design, configure, and maintain Salesforce Agentforce agents
Configure agents using Agentforce Builder including topics, actions, instructions, and escalation paths
Understanding of different LLMs, tools calling and basic functions
Build and manage agent topics, actions, instructions, and guardrails
Build custom Agentforce actions using Salesforce Flow, Apex, and external APIs
Create and optimize prompts for agent responses and business workflows
Create and maintain prompts using Salesforce Prompt Builder
Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web Components
Build and expose business logic through Apex classes, triggers, and REST APIs
Integrate Agentforce agents with Salesforce data, flows, Apex actions, and external systems
Ground agent responses using Salesforce data, knowledge articles, Data Cloud, or approved business sources
Configure and support Einstein AI features within Salesforce
Work with business teams to understand use cases and convert them into agent capabilities
Work with admins, developers, and business users to convert business processes into agent-driven workflows
Build integrations using REST APIs, Platform Events, Named Credentials, and External Services
Support testing, debugging, deployment, and monitoring of Salesforce and Agentforce solutions
Test agent responses for accuracy, relevance, compliance, and business alignment
Monitor agent performance, conversation quality, and error patterns
Implement secure agent access using Salesforce permissions, sharing rules, field-level security, and data access controls
Follow Salesforce security best practices including profiles, permission sets, sharing rules, and data access controls
Document agent configurations, prompts, Apex logic, and integration designs

Essential Requirements

4+ years of experience in Salesforce development
Certifications Mandatory: Salesforce Certified Agentforce Specialist
Experience in building and deploying enterprise grade Agentforce agents
Hands-on experience with Apex, SOQL and triggers
Experience with Lightning Web Components
Experience with Salesforce Flow, especially auto-launched flows used for automation and agent actions
Hands-on experience with Salesforce Agentforce or Einstein Copilot
Exposure to Salesforce Agentforce, Einstein Copilot, or Salesforce AI features
Experience with Salesforce Prompt Builder or prompt engineering concepts
Ability to configure Agentforce topics, actions, instructions, and grounding
Experience creating Invocable Apex methods and Apex actions for Flow or Agentforce
Experience integrating Salesforce with external systems using REST APIs
Experience with Named Credentials, connected apps, and secure API callouts
Good understanding of Salesforce security, including permission sets, sharing rules, and field-level security
Experience with deployment tools such as Salesforce CLI, change sets or DevOps pipelines
Strong debugging, problem-solving, and communication skills

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

Business Unit

General Management

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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Summary

About the Role

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