Springworks is on a mission to build tools and products that power the era of Remote/Hybrid work. Our products are trusted by over 350,000 remote/hybrid employees across 10,000+ organizations in 55+ countries—helping teams work smarter, faster, and more collaboratively.
Our product suite includes:
Our product suite includes:
- SpringVerify: A B2B background verification platform for seamless hiring.
- EngageWith: A recognition platform that fosters vibrant workplace cultures.
Role Overview:
We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs. Experience in Background Verification(BGV) is required.
Please note: Visits to client offices are a key requirement for this role, so apply only if you’re comfortable with client-facing travel. Local travel expenses within city are not reimbursable.
Key Responsibilities
- Develop and maintain strong relationships with key clients.
- Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions.
- Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention.
- Understand the client's business and industry to identify opportunities for growth.
- Ensure the timely resolution of client concerns and issues.
- Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services.
In Your First Month
- Fully understand our products, services, policies, and systems.
- Familiarize yourself with CRM (Zoho) and other necessary software.
- Be introduced to key accounts and understand their business needs and goals.
- Start building relationships with key stakeholders of each client.
In Three Months
- Develop strong client relationships and begin independently managing client issues.
- Gain an understanding of industry trends and competitor activities.
In Six Months
- Independently manage client accounts and resolve issues effectively.
- Develop strategies for retention and growth within the current client base.
- Start mentoring CX Interns on the process flow.
Requirements
- Graduates with interest and knowledge in key customer success/account management duties.
- Proven knowledge in customer-facing account management in a B2B environment.
- Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Experience in upselling, cross-selling, and renewals.
- Strong communication, negotiation, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office and CRM software like Zoho.
- Experience with BGV checks - Employment, Education, Address, Court Checks etc..
Benefits
- Health scheme that covers physical, mental, and social well-being.
- 30 annual paid leave days to relax and recharge.
- Freedom and flexibility of asynchronous communication.
Join us at Springworks and contribute to our mission of delivering exceptional value to our
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have in Background Verification(BGV)?
- What is your current fixed CTC?
- What is your expected CTC?
- What is your official notice period?
- If your notice period is more 30 days or above, is that negotiable? If yes, how many days?
- The role requires regular visits to client offices. Are you comfortable with travelling?
Experience:
Willingness to travel:
Work Location: Hybrid remote in Bengaluru, Karnataka
