Senior Executive – Operations
Job Description
Experience: 1+ Year
Location: Sholinganallur, Chennai-Tamil Nadu
Work Mode: In-person
Salary: ₹22,000 per month
Key Responsibilities
- Assist the Store Manager in managing daily store operations and shift activities.
- Take ownership of store operations during assigned shifts and ensure smooth workflow.
- Supervise, guide, and support team members to achieve operational and service standards.
- Train and coach new team members on SOPs, customer service, and store processes.
- Monitor customer experience and resolve operational or customer-related concerns promptly.
- Ensure adherence to Bakingo’s SOPs, food quality, hygiene, safety, and sanitation standards.
- Handle cash management and ensure compliance with cash-handling procedures.
- Coordinate opening and closing activities and ensure shift handovers are completed effectively.
- Monitor and Audit product availability, quality, presentation, and wastage during shifts.
- Maintain a positive and productive work environment while supporting team performance.
- Identify operational issues and communicate them to the Store Manager with appropriate solutions.
- Support the Store Manager in achieving store targets and maintaining operational excellence.
Desired Skills
- 1+ year of experience in retail, QSR, bakery, food service, or store operations.
- Strong communication and team-handling skills.
- Customer-focused with a proactive approach.
- Good problem-solving and decision-making abilities.
- Ability to work in a fast-paced, high-volume environment.
- Strong knowledge of SOP, hygiene, safety, and basic cash-handling practices.
- Willingness to work in rotational shifts, including weekends and holidays.
Benefits
- Health Insurance
- Life Insurance
- Provident Fund
Work Location: In person
Pay: ₹19,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
