Hiring Requirements
- Position: Front Office Manager
- Experience: Minimum 3–5 years in hotel front office operations
- Qualification: Graduate/Diploma in Hotel Management
- Location: Mussoorie, Uttrakhand
- Employment Type: Full-time
- Interested Candidate can share their CV on 7906744624
Key Responsibilities Guest Service
- Ensure warm and professional guest check-in and check-out.
Front Office Operations
- Supervise reception, concierge, bell desk, and reservations.
- Ensure accurate room allocation and occupancy management.
- Monitor room inventory and maximize room revenue.
- Coordinate closely with Housekeeping and Maintenance for room readiness.
- Ensure compliance with hotel SOPs and brand standards.
Team Management
- Recruit, train, and mentor front office staff.
- Prepare staff duty rosters and manage attendance.
- Conduct performance evaluations and regular team meetings.
- Foster a positive and professional work environment.
Revenue & Financial Responsibilities
- Monitor room revenue and upselling performance.
- Ensure accurate billing and cashiering procedures.
- Verify daily reports, cash handling, and night audit processes.
- Minimize billing discrepancies and revenue leakage.
Administration
- Prepare daily, weekly, and monthly operational reports.
- Maintain guest records and documentation.
- Ensure compliance with statutory and company policies.
- Coordinate with Sales for group bookings and corporate clients.
- Handle guest complaints promptly and effectively.
- Maintain high standards of customer service and guest satisfaction.
- Manage VIP arrivals, group check-ins, and special requests.
- Monitor online guest reviews and implement service improvements.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
