About SolidCAM
Founded by Dr. Emil Somekh in 1984, SolidCAM has been a global leader in CAD/CAM software and advanced manufacturing solutions. Our innovative technology integrates seamlessly with market-leading 3D CAD systems, enhancing efficiency, productivity, and the quality of machining and industrial manufacturing processes.
Our flagship product is fully solid-based and 100% integrated with leading CAD platforms, including SolidWorks, Autodesk Inventor, and SolidEdge. Recognized for over a decade as the fastest-growing CAM software in market share by CIMData, we deliver cutting-edge solutions for CNC machining and 3D printing.
About the Role
We are looking for a highly motivated Salesforce Administrator to join our global team in India.
This is not a traditional "keep the lights on" Salesforce Admin position. We are looking for someone who enjoys solving problems, improving business processes, supporting users, and helping drive Salesforce adoption across an international organization.
The ideal candidate is highly organized, detail-oriented, process-driven, and takes pride in maintaining a well-structured Salesforce environment. You should be comfortable working directly with users, providing exceptional support, helping users adopt best practices, and delivering guidance and training when needed (including Salesforce Trailhead and other available learning resources).
We are looking for someone who actively identifies opportunities to improve the support experience, anticipates potential issues before they become problems, and helps ensure users receive the assistance they need to be successful.
This role will begin as a consulting engagement with the opportunity to transition into a long-term position for the right candidate.
The position is based in our Pune office. While some hybrid flexibility may be available, we are looking for someone who enjoys being part of a team and working closely with colleagues in person.
As part of a global organization, the role may also include opportunities to travel and collaborate with teams in our international offices around the world.
What You'll Be Doing
- Serve as the primary point of contact for Salesforce support requests and user assistance
- Deliver exceptional support to Salesforce users across multiple departments and regions
- Own support cases from creation through resolution or appropriate escalation
- Proactively identify recurring issues and recommend improvements to reduce support demand
- Help drive Salesforce adoption and encourage consistent use of established business processes
- Assist users with Salesforce best practices and available training resources
- Support user onboarding and user enablement activities
- Manage users, permissions, profiles, roles, and security settings
- Create and maintain reports, dashboards, list views, and analytics
- Build and maintain Flows and automation
- Configure page layouts, Lightning Record Pages, validation rules, and custom fields
- Assist with data quality initiatives and CRM governance
- Document procedures, support processes, and best practices
- Work closely with management and business stakeholders to improve operational efficiency
- Collaborate with international teams across multiple countries and time zones
What We're Looking For
Required
- Salesforce Certified Administrator
- Minimum 2 years of hands-on Salesforce Administration experience
- Strong understanding of Salesforce configuration and platform administration
- Experience with reports, dashboards, security, automation, and user management
- Excellent communication skills in English
- Strong attention to detail
- Highly organized and process-oriented
- Comfortable working independently and taking ownership of responsibilities
- Proven ability to learn quickly and adapt to new challenges
The Ideal Candidate is Someone Who:
- Enjoys creating order from chaos
- Takes ownership of problems and follows them through to resolution
- Is passionate about process improvement
- Likes helping users succeed
- Holds yourself accountable to measurable outcomes
- Is proactive rather than reactive
- Wants to grow beyond a traditional administrator role
- Is interested in business analysis, solution design, and CRM leadership
- Sees Salesforce as a career, not just a job
We value attitude, ownership, accountability, and problem-solving ability as much as technical experience.
Nice to Have (Not Required)
- Salesforce Advanced Administrator Certification
- Additional Salesforce Certifications
- Experience with Experience Cloud and/or CPQ
- Experience supporting global organizations
- Basic understanding of Apex, Lightning Web Components (LWC), and Salesforce development concepts
- Experience with Jira, Confluence, or Atlassian Administration
Compensation
We believe in rewarding performance.
The role includes:
- Competitive base compensation
- Performance-based bonus structure
- Clear objectives and measurable outcomes
- Additional earning opportunities based on contribution and results
High performers will have the opportunity to increase both responsibility and compensation over time.
Career Growth
This position is designed for someone who wants to build a long-term career.
Successful candidates will have opportunities to expand into areas such as:
- Salesforce Business Analysis
- Solution Design
- CRM Governance
- User Adoption Leadership
- Project Management
- Salesforce Architecture
Why Join Us?
- Join a growing global technology organization
- Work with teams across multiple countries and regions
- Opportunity to travel and collaborate with international offices
- Significant ownership and responsibility from day one
- Exposure to both Salesforce and broader business operations
- Long-term career growth opportunities
- A culture focused on continuous improvement, accountability, and results
- If you're looking for a position where you can make a real impact, continuously learn, and help shape the future of a growing Salesforce environment, we'd love to hear from you.
Pay: ₹327,670.46 - ₹1,466,038.86 per year
Work Location: In person
