Job Title: Front Office Reports To: Front Office Manager
Job Summary: The Front Office Executive is responsible for delivering exceptional guest service, handling reservations, check-ins, and check-outs, and ensuring smooth front desk operations. The ideal candidate must have hands-on experience with IDS (Hotel Management Software) and a strong customer service mindset. Key Responsibilities: Greet and welcome guests in a professional and friendly manner. Manage check-in and check-out processes efficiently using IDS software. Handle room reservations, cancellations, and modifications. Respond to guest inquiries, requests, and complaints promptly. Maintain accurate guest records and update details in IDS. Coordinate with housekeeping and other departments to ensure room readiness. Handle billing, invoicing, and payment processing. Monitor room availability and maximize occupancy. Ensure adherence to hotel policies and procedures. Maintain front desk cleanliness and presentation standards. Requirements: Bachelor’s degree or diploma in Hotel Management or related field. 1–3 years of experience in front office operations (hospitality preferred). Proficiency in IDS software is mandatory. Good communication skills in English (additional languages are a plus). Strong interpersonal and problem-solving skills. Basic computer knowledge (MS Office, email handling). Ability to work in shifts, including weekends and holidays. Preferred Skills: Pleasant personality with a customer-focused attitude. Ability to multitask and work under pressure. Knowledge of local attractions and guest assistance.
Job Type: Full-time
Pay: ₹9,110.37 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
