Dalethorpe Living LLP is a growing hospitality and property management company operating serviced accommodations including Portico Service Apartments and Nafs Homestay. We focus on delivering a seamless guest experience while maintaining high occupancy and operational efficiency.
Role Overview
We are looking for a Reservations & Front Office Manager to manage all booking channels and ensure a smooth guest experience from inquiry to check-out. This role requires strong communication skills, attention to detail, and the ability to handle day-to-day front office operations efficiently.
Key Responsibilities
1. Reservations Management
- Handle all booking inquiries via calls, WhatsApp, email, and direct channels
- Manage OTA platforms such as Airbnb, Booking.com, and MakeMyTrip
- Ensure quick response times and maximize conversion of inquiries into bookings
- Maintain accurate booking records and calendars
2. Front Office Operations
- Oversee guest check-ins and check-outs (remote or in-person)
- Ensure a smooth and professional guest experience throughout the stay
- Handle guest queries, requests, and issue resolution promptly
- Coordinate with housekeeping and maintenance teams
3. Guest Communication & Experience
- Maintain clear and courteous communication with guests at all stages
- Share check-in instructions, property details, and support during stays
- Ensure positive guest reviews through quality service
4. OTA & Listing Management
- Monitor and manage listings across booking platforms
- Update availability, pricing, and basic listing details
- Respond to guest reviews and maintain high ratings
5. Coordination & Administration
- Work closely with internal teams for smooth operations
- Maintain reports on bookings, occupancy, and guest feedback
- Ensure standard operating procedures (SOPs) are followed
Candidate Profile
- Experience in hospitality, front office, or reservations preferred
- Strong communication skills (calls, WhatsApp, and email)
- Organized and detail-oriented
- Ability to handle multiple bookings and guest interactions simultaneously
- Basic knowledge of OTA platforms is a plus
Compensation
- Fixed salary (based on experience)
- Food and accommodation provided
Why Join Us
- Be part of a growing hospitality brand
- Hands-on exposure to operations and guest management
- Opportunity to grow within the company
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
