Job Description:
Job Summary
The Customer Relationship Executive (CRE) is responsible for ensuring an excellent customer experience throughout the service process. The CRE acts as the primary point of contact between customers and the service department by handling appointments, follow-up calls, customer feedback, complaints, and service reminders while maintaining high customer satisfaction and loyalty.
Key Responsibilities
- Customer Interaction
- Appointment Management
- Service Follow-up
- Complaint Handling
- CRM & Documentation
- Customer Satisfaction
Skills Required
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer knowledge (MS Office, DMS/CRM).
- Ability to handle customer complaints professionally.
- Time management and multitasking skills.
Qualification
- Graduate in any discipline.
- Diploma holders with relevant experience may also be considered.
Experience
- 1–3 years of experience in customer service, CRM, call centre, or automobile dealership, freshers can also apply.
- Experience in the automobile service industry will be an added advantage.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
