Key Responsibilities
- Handle reservation inquiries via phone, email, and online booking platforms/OTAs
- Process bookings, modifications, and cancellations accurately in the system (PMS/CRS)
- Confirm reservations and send confirmation details to guests/clients
- Coordinate with sales, front office, and housekeeping teams for smooth guest experience
- Monitor room/seat/ticket inventory and availability across all channels
- Upsell rooms, packages, or services to maximize revenue
- Maintain accurate records of reservations, rates, and guest preferences
- Handle group bookings, corporate accounts, and travel agent reservations
- Resolve booking discrepancies, overbookings, or guest complaints promptly
- Prepare daily/weekly reports on reservation status, occupancy, and forecasts
- Ensure rate parity across OTAs, website, and other distribution channels
- Follow up on pending reservations, deposits, and payment confirmations
- Stay updated on rates, packages, promotions, and company policies
Required Skills
- Excellent verbal and written communication skills
- Strong knowledge of reservation systems/PMS (e.g., Opera, IDS, RMS) and OTAs (Booking.com, Expedia, MakeMyTrip, etc.)
- Proficiency in MS Office (Excel, Outlook)
- Strong attention to detail and accuracy
- Good negotiation and upselling skills
- Ability to multitask and work under pressure
- Customer-service orientation with a problem-solving attitude
- Knowledge of revenue management basics is a plus
Qualifications
- Graduate in Hotel Management, Travel & Tourism, Business Administration, or related field
- 2–6 years of experience in reservations (hotel, airline, travel agency, or related industry)
- Prior experience with major PMS/CRS/GDS systems preferred
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
