The Executive - Customer Support is responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience for our personal care and cosmetics products. He / She should have excellent communication skills, a customer-first mindset, and the ability to coordinate with internal teams to deliver efficient solutions.
Essential Duties and Responsibilities :
- Respond to customer inquiries via phone, email, chat, and social media platforms.
- Provide accurate product information, usage guidance, and service support.
- Maintain a positive, empathetic, and professional attitude during all customer interactions.
- Assist customers with order placement, tracking, returns, replacements, and refunds.
- Maintain and update records, databases, and filing systems related to orders.
- Handle incoming and outgoing correspondence, including calls & emails regarding product queries and customer grievances.
- Gain an in-depth understanding of personal care and cosmetic products offered by the company.
- Maintain records of customer interactions and transactions in CRM tools.
- Prepare daily, weekly, and monthly reports on customer issues, resolutions, and feedback.
- Highlight recurring issues to management for process improvement.
- Handle sensitive customer information with confidentiality and care.
Key Skills & Competencies Required :
- Bachelor’s degree in any discipline.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment.
- Excellent communication and presentation skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time efficiently.
- Ability to work independently and collaboratively in a fast-paced environment.
- Basic understanding of skincare, haircare, and cosmetic products (preferred).
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your Notice Period? (in days)
Education:
Experience:
- Data entry: 1 year (Required)
- Customer relationship management: 1 year (Required)
Location:
- Naraina Ind. Area, Delhi, Delhi (Required)
Work Location: In person
