Experience: 1 – 3 Years
Job Description:
Identifying and assessing customers’ needs.
Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information.
Acknowledging and resolving customer complaints coordinating with different internal departments.
Keeping records of customer interactions, transactions, comments, and complaints.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Building sustainable relationships and trust with customers through open and interactive communication.
Required skills:
1 - 3 years of experience in a customer support role, preferably in an international voice process.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using customer support software and tools
Work Location: In person
