JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager – Soft Services
Location: Devenahalli Industrial Park, Mahadeva Kodigehalli, Bangalore North
Work Schedule: 6 days working
Business Line: Integrated Facilities Management (IFM)
Role SummaryResponsible for managing day‑to‑day soft services operations at the client site, ensuring high service quality across housekeeping, pantry, cafeteria, landscaping, pest control, waste management, and reception services. The role involves vendor management, team supervision, client coordination, and compliance.
Key ResponsibilitiesSupervise daily soft services operations and ensure SLA/SOP compliance
Manage vendors, site staff, manpower deployment, and discipline
Conduct routine inspections and quality audits
Act as the primary point of contact for client soft services requirements
Handle client feedback, escalations, and service requests
Ensure safety, hygiene, and statutory compliance, including chemical handling
Monitor consumables, costs, and support budget adherence
Prepare daily, weekly, and monthly operational reports
Qualifications & ExperienceBachelor’s degree in Facility / Hospitality Management or related field
4–8 years of experience in soft services or facility operations
Strong exposure to housekeeping, pantry, pest control, and vendor management
Experience in corporate, commercial, or institutional sites preferred
Skills & CompetenciesStrong team leadership and vendor coordination skills
Client-focused with good communication abilities
Knowledge of safety, hygiene, and statutory requirements
Proficient in MS Excel and basic reporting
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
